QuickBooks has proven effective in keeping a track of finances, and payroll operations. It has also helped in easy management of inventory, including other uncountable benefits. Users have been coming across an error message “QuickBooks connection has been lost” when trying to connect to QB.
This can stop you from getting to the company files. This error means that there are issues in connecting with the company file, which is hosted on your computer or stored remotely on QuickBooks online.
Fixes for QuickBooks Connection Has Been Lost" Error
Perform the following fixes to get rid of this error once and for all.
Check the internet connectivity
One pre-requisite before opening the company file is to ensure a seamless internet connection. Unstable net connection or interruptions in the network can straightaway result in the connection errors. So you need to start up your computer, modem/router and then get online. Switch between Wifi and ethernet to ensure your net is stable.
Cross-check firewall and antivirus software
If the firewall is too restrictive, the anti-virus program can block access to QuickBooks company files. Disable the firewall and antivirus to test if that can cause any conflict. You can even configure them to let connections on ports QuickBooks uses. Enable the ports:
- 8019 for QuickBooks desktop
- 443 for QuickBooks online
If connection issues are gone after disabling firewalls, you must adjust configurations to allow QuickBooks access.
Update QuickBooks software
An out-of-date version of QuickBooks can show errors. So, update the program by opening the Help tab > then choose the option to Update QuickBooks Desktop. You can also update QuickBooks automatically by setting the automatic updates on. Always keep the software updated to prevent interference by any technical bugs.
Try switching between multi-user and single-user mode
Users can switch between single-user and multi-user modes. This is possible by opting for the File menu > then click on Switch to single-user mode. If the connectivity error gets fixed by doing this, it infers some technical problem with multi-user connectivity settings. These can be fixed by using the QuickBooks File Doctor in the QuickBooks Tool Hub.
Refresh QuickBooks desktop
Run QuickBooks desktop, then click on Help > Refresh QuickBooks desktop. This action will reload all the components associated with QB. This will clear any corrupt cached data or connections that can cause the error. You can even rename the Intuit folder and then restart QuickBooks to refresh.
Verify the company file location
The Company file location needs to be correct. The location should exactly match with the one on the hard drive or on the Shared folder. Incorrect path could directly result in the “QuickBooks connection lost” error. You can change the location by following the steps below
- Go to File
- Then click on open or restore the company
- Find the company file
- Browse again and link it
Reconfigure the database server manager
For multi-user company files on the database server, you might have to reconfigure it to fix the problem.
- Install and reinstall the QuickBooks database server manager.
- Set up the server again.
- Specify the correct hosting location.
- Use credentials and integrate with QB file.
Conclusion
We hope the above steps help you fix the “QuickBooks connection has been lost error.” If you need any kind of assistance with the connection error, you can reach out to our QuickBooks error support team at 1-800-761-1787.
